MANAGED SERVICES
System downtime, viruses, spyware, losses of productivity…. Are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive. Managed Services can help.
Trivium Technology provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. Trivium Technology uses advanced processes, tools and methodologies to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.
It’s not just about monitoring, that just lets you know something is wrong. It’s not just about remote access to your systems to troubleshoot issues. It’s about a proactive preventative approach to IT systems management to save you time AND money.


MONITORING & MAINTENANCE
At the cornerstone of the Virtual IT Department Program is the goal of preventing problems from occurring and/or minimizing their impact. We monitor critical systems and look for any signs of trouble. In addition, we perform a comprehensive battery of preventative maintenance tasks, such as: patch management (a.k.a. software updates), antivirus and spyware management, backup management, and more – all in the name of preventing problems and maximizing up-time.
We offer full-office Managed Services, or a-la-carte options to best fit your office.
Bronze Level
Trivium Bronze Level Support- Support M-F 8am-5pm
- Support Sat-Sun Billable 1.5x
- Onsite Hours
- Phone Support during Plan Hours
- Remote Support during Plan Hours
- AntiVirus Protection
- Spyware Scanning / Removal
- Desktop Optimization
- Monthly Reports
- Server and Workstation Updates
- VPN Management
- Training Sessions
- Planning sessions: 1/yr
- Onsite Support Rate: $150/hr
- Server Support – $250/mo per server
- Network Management – $125/mo per network
- Backup and Recovery – On Site $200/mo
- Backup and Recovery – Off Site $275/mo
- One-time Installation & Setup Fee: $595
SIlver Level
Trivium Silver Level Support- Support M-F 7am-7pm
- Support Sat-Sun Billable 1.5x
- Onsite Hours Included: 4/mo
- Phone Support during Plan Hours
- Remote Support during Plan Hours
- AntiVirus Protection
- Spyware Scanning / Removal
- Desktop Optimization
- Monthly Reports
- Server and Workstation Updates
- VPN Management
- Training Sessions 2hrs/yr
- Planning sessions: 2/yr
- Onsite Support Rate: $130/hr
- Server Support – $325/mo per server
- Network Management – $175/mo per network
- Backup and Recovery – On Site $200/mo
- Backup and Recovery – Off Site $275/mo
- One-time Installation & Setup Fee: $595
Gold Level
Trivium Gold Level Support- Support M-F 7am-11pm
- Support Sat 7am-11am, Support Sun Billable 1.5x
- Onsite Hours Included: 25/mo
- Phone Support during Plan Hours
- Remote Support during Plan Hours
- AntiVirus Protection
- Spyware Scanning / Removal
- Desktop Optimization
- Monthly Reports
- Server and Workstation Updates
- VPN Management
- Training Sessions 2hrs/yr
- Planning sessions: 4/yr
- Onsite Support Rate: $0/hr
- Server Support – $400/mo per server
- Network Management – $300/mo per network
- Backup and Recovery – On Site $200/mo
- Backup and Recovery – Off Site $275/mo
- One-time Installation & Setup Fee: $595